Operating our 24 hour central monitoring station from Indianapolis is another way we fulfill our commitment to provide “Only The Best”. Whether we receive a burglar alarm signal, fire alarm signal or a trouble signal such as carbon monoxide, our central station operators handle that signal from right here in Indianapolis, not at some out-of-state call center. These large multi-state call centers have hundreds of employees and receive calls from dozens of states across the country. Our central monitoring station employees pride themselves on personal service and familiarity with Indianapolis and the surrounding communities. Because we are right here in Indianapolis, we are familiar with the local police dispatch protocol. We know when there is a thunderstorm in Carmel or a power outage in Greenwood and are ready to follow the procedure outlined in your individual emergency call plan, which is kept on file for each individual Nelson Alarm customer.

All standard alarm systems are linked to the central monitoring station via telephone lines. Nelson Alarm offers several choices for an additional communication link for higher risk situations where an increased level of security is desired. In the event the telephone lines are down or have been cut, your alarm system can be programmed to send a backup alarm signal via a secure wireless communications network using either the cellular telephone network or our own proprietary “Intellinet” wireless communications network.

Whether Nelson Alarm installed your system or you would like to have Nelson Alarm monitor an existing security or fire alarm system, we consistently provide the absolute highest level of central station monitoring services available. Unsurpassed monitoring services is just one more way we strive to provide our customers with “Only The Best”.